Frequently Asked Questions

Everything you need to know about shopping with Princess Polly.

How long does shipping take?

Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition with all tags attached to be eligible for a refund or store credit.

Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay, Klarna, and Zip.

How do I find the right size?

Please refer to our detailed Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.